Nurse Consulting – Page 8 – JRM Nurse Consultants

February 02 2017

Implementing Changes in the Emergency Room

An emergency room nurse asks how can he make changes in his emergency room to better serve the patients?

My response to the ER nurse was to acknowledge that I understood his enthusiasm in wanting to make the changes in his emergency department. In such a fast paced department where it is a matter of life and death, it is hard to implement changes because the nurses may feel they do not have the time to learn but as managers we know that a change must take place (Stevens & Caldwell, 2012). The emergency department is one of those places where there is never a happy medium making it difficult to staff and do trainings. But as the website for the American Academy of Healthcare Communication noted “communication is the key to exceptional patient care” (http://www.health.gov/communication/resources/Default.asp).

In order for the nurse to feel that there needs to be a change, there has to be an explanation to them impressing that remaining in the same pattern is not helping the patients. As managers though, we need to be careful on how this is communicated to the staff, because people are sensitive and if they feel that the work they are doing at the moment is not good enough, they will not accept new changes favorably.

One way to implement change is by communication in a narrative format; doing a synopsis of what has been happening in the emergency department. For example, how many patients have had complications as a result of starting an IV on patients with difficult vascular access because too much time was spent on trying to get an IV line in or calling someone else when attempts have failed? Without laying blame on anyone, if this study is brought as a statistic and narrative then it may help the nurses see the importance of a quick ultrasound to see the access.

Everyone is always afraid of change but if presented in such a format where they are given the time to learn it, for example paid education to come to the training on an off day with different options given for the training based on the two or three shifts that the hospital has. Once the plan is implemented for training, being able to have the educators follow-up with each nurse on how they are doing, will show the staff that the management genuinely cares. It is important to know if the new transition towards the change is working and if not why, so that the training can be revamped.

Once the nurses see that the change is going to make their jobs easier and the patient’s quality of care rises to a new level, they will be more receptive.

References

Stevens, K. R., & Caldwell, E. (2012, August 29, 2012). Nurse Leader Resistance Perceived as a Barrier to High-Quality, Evidence-Based Patient Care. The Ohio State University Research and Innovation Communications. Retrieved from http://www.health.gov/communication/resources/Default.asp

February 02 2017

Communication Resources

As a nurse leader, one has to be able to communicate with the staff and the patients as well. Nurses are influential in informing people about changes that will affect their health (http://www.health.gov/communication/resources/Default.asp). Patients do not like change, much like we do not like change. In order for you to make an impact on someone to change, the person has to be able to feel that remaining the same will be more painful physically or emotionally than making the change itself. For example, the patient that is a diabetic but insists on eating the wrong foods because they like cookies, cake, ice cream and soda, has to be willing to want to make a change. The obvious change that we want to see is that the patient follows a diet and exercise routine to maintain his diabetes so that he can avoid elevated blood sugars and all the other complications to the body that come from elevated blood sugars.

Sometimes the assistance of oral agents to control the blood sugar is necessary. The painful alternative to not stopping the inappropriate diet would be, monitoring blood sugar four times a day and administering insulin on a sliding scale. The pain of needle sticks and frequent trips to the doctor to manage the diabetes may be an incentive to the patient to follow his diet.

Now on the management side of things, just as communication is going to be the key to our patient accepting change, this is also true for employees. In a previous position, change was always happening. We were dictated and told that the change was here and it was happening effective yesterday as the expression goes. As managers we were to accept it, implement it and move on to the next thing (Stevens & Caldwell, 2012). The employees were kept in the dark and not given much information except to say that the change was here and it had to be done to perfection. An example was a company department goal that was added to the staff evaluation was to have zero mistakes on any reports based on the staff doing their work one hundred percent perfect with no margin of error. It was an unattainable goal as no one in this planet is perfect. The staff was never made aware of this goal and how it would be tied to the financial aspect of the company. If the employee had one mistake this would affect whether they obtained a bonus or a raise.

When I was in a leadership position, my leadership with my team has to be such that I could be and influence to them in a positive way and be able to help them grow and embrace new changes. This was not an easy process for me as I always try to be there for my staff, but there is no one there for me. I opted not to be a transactional leader to my team. I opted to be a transformational leader that will help their team grow in the long run.

References

February 02 2017

Rapid Changing Healthcare System

In our rapid changing healthcare system, it is very important to be able to have information at the tip of our fingers so that we can best help our patients. How great it is to have the patient’s medical records available after entering their information in the system when the patient asks a question. My favorite thing about having the patient’s information at your fingertips, is when a patient calls me, to help me remember them I always jot down some personal information about them; for example, one patient loved to watch her Spanish soap operas, another had a pet bird named Sam. Knowing these trivial things helps me build a relationship telephonically with the patient, this allows me to ask about it so that when it comes time to discussing their healthcare and goals, I have established a trust to build a stronger effective care plan.

Critical thinking needs to be incorporated in to the informatics process. Through critical thinking and informatics, we are encouraged to consider our own needs, have positive feedback and think logically to assist us to make good decisions that are based on evidence rather than on emotional feelings (Rubenfeld & Schaeffer, 2014).

References

Rubenfeld, M. G., & Scheffer, B. (2014). Critical Thinking Tactics for Nursing Achieving the IOM Competencies (3rd ed.). Retrieved from http://online.vitalsource.com/books/9781284059571

January 01 2017

Implementing Changes

Many nurses ask themselves, how can we as nurses implement changes in our units and departments? One way to implement change is by communicating in a narrative format; doing a synopsis of what has been happening on our unit or department. For example, how many patients have had complications as a result of coming in with an ulcer to the unit vs. the ones that may develop them in the hospital? Without laying blame on anyone, if this study is brought as a statistic and narrative then it may help the nurses see the importance of proper documentation on initial admission.

Everyone is always afraid of change but if presented in such a format where they are given the time to learn it, for example paid education to come to the training on an off day with different options given for the training based on the two or three shifts that a hospital or facility has. Once the plan is implemented for training, being able to have the educators follow up with how each nurse is doing, will show the staff that the management genuinely cares. It is important to know if the new transition towards the change is working and if not why, so that the training can be revamped. Once the nurses see that the change is going to make their jobs easier and the patient’s quality of care will be raised to a new level, they will be more receptive.

References

Stevens, K. R., & Caldwell, E. (2012, August 29, 2012). Nurse leader resistance perceived as a barrier to high-quality, evidence-based patient care. The Ohio State University Research and Innovation Communications. Retrieved from http://www.health.gov/communication/resources/Default.asp

January 01 2017

Best Practices for Informatics

The informatics that is available to nurses is amazing. Although there is always going to be something that someone thinks of that will improve the quality and speed of how we do our jobs, we as nurses have to be willing to have intellectual integrity that moves us beyond our own needs (Rubenfeld & Schaeffer, 2014). I used to work remotely from home as a manager for field case managers. Our case managers would go out in the field and see the members on our health plan. They carried a laptop so that they could document anywhere and pull up their member’s information. Of course the security to get into the laptop was only via an ever-changing token so that they could access it. With protected health information, the nurses had to be extremely aware of technology.

Years ago, many nurses had to document on paper when they would visit a patient in their home and they carried a paper chart in their car. Informatics has improved in leaps and bounds.

When the case manager is at the member’s home, they are able to do their assessments right in the member’s home and share the outcome from the assessments with the member. Meetings were held via WebEx when we had them because everyone worked from home. This made training on a new process easier giving everyone the ability to receive new information at the same time.

We also had a patient interface after the member was enrolled in our program. The member would get in the patient status screen and would be able to add goals to their plan of care that they wanted to work on. When the member filled this out, the nurse on the file would receive an alert that someone updated their file.

Close-up of happy female doctor talking with senior patient at clinic.

I see many opportunities for transforming knowledge from the use of informatics. For instance if we were able to send doctors an email right from the member’s file, and get the reply from them instantly, it would cut back on the time and phone calls to doctors to get certain forms filled out for the teams throughout. Some nurses that did not grow up with computers may have a challenge adapting, but with some education that can be done right from WebEx, they can learn. Computers and their programs are not going anywhere; they are the wave of the future.

References

Rubenfeld, M. G., & Scheffer, B. (2014). Critical Thinking Tactics for Nursing Achieving the IOM Competencies (3rd ed.). [P2BS-11]. Retrieved from http://online.vitalsource.com/books/9781284059571

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Years of experience in Work Comp, Case Management, Disease Management, Utilization Review and Prior Authorization.

Category Archives: Nurse Consulting

Implementing Changes in the Emergency Room

Communication Resources

Rapid Changing Healthcare System

Implementing Changes

Best Practices for Informatics