One of the clinical challenges I see in the Neonatal Intensive Care Unit (NICU) is staff complacency. When nursing becomes just a job, passion can be lost, and nurses may move through the motions. We may forget that what is routine for us is a first experience for the families we care for.
Approaching every patient and parent with kindness and empathy is critical. Body language, tone of voice, and facial expressions reveal our genuineness. Even when busy, we must prioritize compassion, putting ourselves in the parents’ shoes to determine the level of care they need.
A common issue in the NICU is assessing infant readiness for oral feeding in premature babies. Opinions vary among staff about the best approach. My experience as a mother allowed me to see both sides: as a parent and as a healthcare professional.
During my son’s NICU stay, he was fed initially via NG tube and later transitioned to bottle feedings. One weekend, I was feeding him multiple times while spending the day with him, but a nurse unfamiliar with us took over, claiming I was feeding him incorrectly and causing aspiration. I was only allowed to hold him. Despite prior arrangements with management for private-room feedings due to a hospital-acquired infection, the nurse acted abruptly.
I was devastated and cried for days. When I reported the incident to the head nurse, it was documented, and the weekend nurse later apologized. Ultimately, it was discovered that the baby’s aspiration was unrelated to how I fed him, and a Mickey G-tube was inserted to facilitate safe feeding and expedite discharge.
This experience highlights the importance of patient-centered care in the NICU. The Colorado model emphasizes including patients—and in this case, parents—in decision-making, respecting their preferences, religious or cultural considerations, and personal choices (Goode, Fink, Krugman, Oman, & Traditi, 2010). Nurses may excel technically, but if parents are excluded, care is incomplete. Compassion, communication, and inclusion are as essential as clinical expertise.
Reference:
Goode, C. J., Fink, R. M., Krugman, M., Oman, K. S., & Traditi, L. K. (2010, August 10). The Colorado patient-centered interprofessional evidence-based practice model: A framework for transformation. Worldviews on Evidence-Based Nursing, 96–105.
